After I Received My Product

What’s your return policy?

We offer free returns/exchanges within 30 days after purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition is

How do I make a return?

If you made your purchase directly with Ovalware on our website or from our Amazon shop, please contact Ovalware’s customer support team. The fastest way to reach us would be through our online chat tool, our Facebook page, or [email protected].

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team at [email protected] with an image of your damaged item, order number and updated shipping address for further assistance. Wh

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

My order broke in the delivery process. How can I get a replacement?

If you made your purchase directly with Ovalware on our website or from our Amazon shop, please contact Ovalware’s customer support team with this link within 7 days of receiving the shipment to get further assistance. If you made your purchase throu

What do I do if I receive an incorrect order?

How long will it take to receive my refund?

Once a return process is established and we have received and inspected your product, we will send you an email to notify you, as well as the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will

How should I return my product?

What do I do if I receive an incorrect order?

Something is missing in my order. Is it coming to me in a separate package?

Yes, your item is likely on its way. At times our delivery partner, Amazon, will send multiple packages for a single order. Please wait 3 days before contacting our customer support through email at [email protected] or this link.

My order's tracking number says it was delivered but I did not receive it. What should I do?

Please also reach out to your local post office to see if they have further information if you have a carrier tracking number. At times, an item that is still on its way will be tagged as delivered incorrectly. Your local postmaster and mail carrier

My item is damaged and out of the 30 days return/exchange window. What should I do?

Send us a picture and description of your case anyway! While normal wear and tear would not warrant a replacement, our customer support team can look into your case. If damage is deemed as a manufacturing defect or unreasonable, we can still send you

I have not received my refund. What now?

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a ref