Ovalware

If you made your purchase directly with Ovalware on our website or from our Amazon shop, please contact Ovalware&#x2019;s customer support team with this<a href="https://forms.monday.com/forms/eb9aca40560d34e38c537539bd3fa69e?r=use1" style="text-decoration:none;">&#xA0;link</a>&#xA0;within 7 days of receiving the shipment to get further assistance.&#xA0; If you made your purchase through an authorized reseller, we recommend that you contact the seller&#x2019;s customer service team.

If you made your purchase directly with Ovalware on our website or from our Amazon shop, please contact Ovalware’s customer support team with this link within 7 days of receiving the shipment to get further assistance. If you made your purchase throu

What do I do if I receive an incorrect order?

General Questions

After I Received My Product

How do I apply promo/discount codes?

How long does delivery take?

How much does shipping cost? Do you have expedited shipping options?

What payment methods do you accept?

Does the product come with warranty?

Do you offer gift options?

How is my checkout information stored?

Where Can I buy Ovalware’s product?

What is the return policy/exchange policy?

When will I receive my order?

Before I Buy

What is your cancellation policy?

My order was marked delivered but it’s not here.

How do I track my order?

What if my package gets lost or arrives damaged?

How do I make changes to an order I’ve already placed?

How can I cancel an order?

My order never got to me, what do I do?

How long will it take to receive my refund?

My order's tracking number says it was delivered but I did not receive it. What should I do?

I have not received my refund. What now? copy

After I Purchased

What’s your return policy?

How do I make a return?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

My order broke in the delivery process. How can I get a replacement?

How should I return my product?

Something is missing in my order. Is it coming to me in a separate package?

My item is damaged and out of the 30 days return/exchange window. What should I do?

I have not received my refund. What now?

What materials are used in the products?

Can I purchase a replacement part? Do you sell just the filter/carafe?

Can I make tea in my RJ3 Cold Brew Makers?

My lid does not seem airtight, what’s wrong?

How should I clean my cold brew maker's filter?

Why am I seeing sediments in my cold brew? My Coffee is Murky and cloudy, what do I do?

Can I put hot water in my RJ3 Cold Brew Maker?

How much coffee should I use in my RJ3 Cold Brew Maker?

How much water do I add to my cold brew concentrate?

My cold brewed coffee feels weak. What should I do to increase the strength of my coffee?

Can I use pre-grind coffee? Can I use store bought coffee?

How many ml to fill the max line?

What grind size should I use?

How long does my cold brew last in the fridge?

Do I dilute the cold brew?

I am afraid the Cold Brew Maker will generate inconsistent results

How do I dispose of wet grounds?

How do I get rid of residual smell or stains?

What coffee type should I use?

Do water spots appear on the glass?

Cold Brew Maker

What is between the two layers of glass?

Why is the espresso cup's handle the way it is?

I saw a hole/dot in my Double Wall Tasting Glass, is it broken?

Does the cup retain heat well?

What is the size of the espresso cup? How much liquid could I fit into my cup?

Will this glass keep my drink hot or cold long enough?

Can I use it for both hot and cold drinks safely?

Will cold drinks remain cold long-term?

Will condensation form?

Can I safely use metal spoons inside the glass without scratching it?

Double Wall Glass Cups

What does the number on the measuring cup mean?

Can I buy a RJ3 Pour Over Maker without the filter?

What type of coffee beans work best?

What's the recommended ratio?

How do I set the right water temperature?

Why does the coffee cools too quickly in the glass carafe?

How do I clean my Pour Over Maker?

Pour Over Maker

Is your product lead-free?

My filter starts to drip way slower than before. How should I fix it?

Proper Way of cleaning the Filter

What types of coffee makers is this filter compatible with?

Can I use this filter with fine-ground coffee?

How do I remove coffee stains or odors from the filter?

Is this filter eco-friendly?

Does the metal filter affect the taste of the coffee?

What is the inside layer of the filter made of?

Stainless Steel Filter

Products Information

I want to sell OVALWARE's product in my store, how should I do it?

I am an influencer interested in working with OVALWARE. Who should I talk to?

I am interested in becoming a OVALWARE reseller. Who should I talk to?

Wholesale and Partnership

What do I do if I receive an incorrect order?Updated 3 days ago