Orders can be canceled within 3 hours. The fastest way to reach us would be through our support email al [email protected]. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able t
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Please also reach out to your loca
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
At Ovalware, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Please email or reach out to our support team within 2 hours of placing your order. The fastest way to reach us would be through our online chat tool, our Facebook page, or [email protected]. Once our system processes your order and it is on its w
Please reach out to us within 24hrs of placing the order. The fastest way to reach us would be through our online chat tool, our Facebook page, or [email protected]. Once our system processes your order and it is on its way, there will be no furth
Orders are normally delivered within 3 - 7 business days under standard shipping. The estimate delivery time is 2-5 business days for expedited orders and 1-4 business days for priority orders.
At times your order may arrive a little later than expected. If it has been 3 days since your delivery estimation date and you still have not received your order, please contact Ovalware’s customer support team with this link. Someone on our support
Once an order is canceled, a refund process will automatically be initiated. However, it may take up to 8 business days until the amount is reflected on your account, depending on your bank processing time.
Please also reach out to your local post office to see if they have further information if you have a carrier tracking number. At times, an item that is still on its way will be tagged as delivered incorrectly. Your local postmaster and mail carrier
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a ref